How to order supplements

Open the web report by clicking on PREQ in the Credit File screen:

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Go to the Tradeline or Public Record that you wish to request a supplement for, then click on the blue highlighted creditor name:

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The Trade Supplement screen will pop up.  Check the appropriate checkboxes and/or enter your request reason in the Additional Instructions area.  If at least one of the checkboxes is checked then the Additional Instructions area is NOT required.  If none of the checkboxes was checked then the Additional Instructions area will be required.

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Once you are done, click on the Submit Order button to submit your supplement request.
 
Repeat the above procedure for all trade supplements required for this report.  Once you are done, close the report screen.  The next time you come back to view the Credit File screen for this report you will see your supplement requests listed under the Supplement Requests History section.  Once the supplement requests are completed by your account CRA, the Status will say COMPLETED.
 
If additional information is needed, the credit reporting agency may leave a message such as Authorization Required under the Message column for the request.
 
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The completed supplements will be listed under the Supplement Reports section of the Credit File screen.  Click on the View link to view the supplemental report.
 
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After clicking on View, the supplement report will opened in PDF format.  You can print the supplement report by clicking on the printer icon
 
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You may also check for your completed supplements by clicking on the Supplements tab from the main desktop.  This will list up to 40 supplements.  You can click on View to view the supplement report or click on the consumer name to get to the Credit screen.
 
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If you need to submit a supplement request that is not specific to any trade or public record, you can enter a general request on the Credit File screen.  To avoid delay, please DO NOT use the General Request to submit a trade or public record requests.
 
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